Foire aux questions

Yes, we offer free shipping on orders above a certain amount, which varies by country:

• Netherlands: above €30
• Belgium: above €40
• Germany: above €50
• Luxembourg: above €100
• France: above €75
• Poland: above 99 PLN

More information can be found here: Shipping Policy

We currently ship to the following countries with the corresponding shipping fees:

Netherlands – €4.95
Belgium – €6.25
Luxembourg – €10.95
Germany – €6.70
France – €8.20

Poland - 14,99 zł

Free shipping is available above certain order amounts, depending on the country.

Tracking updates can sometimes take a little while, depending on the courier and the destination of your package.

If you haven’t seen any updates for more than 2 days, please don’t hesitate to contact us at benelux@cosmedcosmeceuticals.com

we’ll be happy to help!

If your order status indicates that it has been delivered, but you have not received the package, we kindly advise you to first check with your neighbours. It is possible that the package was accepted on your behalf.

Should the package still be missing, please contact us at benelux@cosmedcosmeceuticals.com, and our team will assist you further.

If your order is incomplete or contains the wrong item, please contact us at benelux@cosmedcosmeceuticals.com.

Kindly include clear photos and a brief description of the issue. This will help us resolve the matter as quickly and efficiently as possible.

You have the right to return your order within 14 days of delivery, without providing any reason.

Feel free to contact us at benelux@cosmedcosmeceuticals.com.

We're happy to help!

Once we have received your return and confirmed that it meets our Refund policy, your refund will be processed within 3–5 working days.

The exact time for the amount to appear in your account may vary depending on your bank or payment provider.