Frequently Asked Questions
Shipping
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount, which varies by country:
- Netherlands: above €30
- Belgium: above €40
- Germany: above €50
- Luxembourg: above €100
- France: above €75
More information can be found here: Shipping Policy
Which countries do you ship to, and what are the shipping fees?
We currently ship to the following countries with the corresponding shipping fees:
Netherlands – €4.95
Belgium – €6.25
Luxembourg – €10.95
Germany – €6.70
France – €8.20
Free shipping is available above certain order amounts, depending on the country.
I still haven’t received an update on my tracking code.
Tracking updates can sometimes take a little while, depending on the courier and the destination of your package.
If you haven’t seen any updates for more than 2 days, please don’t hesitate to contact us at benelux@cosmedcosmeceuticals.com
we’ll be happy to help!
My order shows as delivered, but I haven’t received my package.
If your order status indicates that it has been delivered, but you have not received the package, we kindly advise you to first check with your neighbours. It is possible that the package was accepted on your behalf.
Should the package still be missing, please contact us at benelux@cosmedcosmeceuticals.com, and our team will assist you further.
An item is missing / I received the wrong product.
If your order is incomplete or contains the wrong item, please contact us at benelux@cosmedcosmeceuticals.com.
Kindly include clear photos and a brief description of the issue. This will help us resolve the matter as quickly and efficiently as possible.
Order Returns
How can I return an order?
You have the right to return your order within 14 days of delivery, without providing any reason.
For detailed return instructions, please visit our Returns page:
If you still have questions, feel free to contact us at benelux@cosmedcosmeceuticals.com.
We're happy to help!
How long does it take to receive my refund?
Once we have received your return and confirmed that it meets our Refund policy, your refund will be processed within 3–5 working days.
The exact time for the amount to appear in your account may vary depending on your bank or payment provider.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
